Shipping & returns

shipping

Our goal is to deliver your purchase as quickly as possible. Items will be shipped within 1-3 business days of your order. We ship using USPS, and shipping can take up to 5 business days from date of shipment, but often arrives sooner. Sales tax must be charged for orders shipping within Hawaii. Shipping within the contiguous U.S. is free on orders of $100 or more. Unfortunately, but at this time we do not ship internationally. If for any reason we are out of stock on an item you have selected, you will be notified via email and the item will be taken off of your order.

 

in-store pickup

We offer in-store pickup at our Kauai & Hermosa Beach shop. However sometimes our crazy computer system doesn't adjust inventory correctly and we might not have the item for pick up. If that is the case we will ship it to you free if it has to come from the other store. (Oh technology) Please give us 48 hours to get your order ready (generally 24) - or give us a call at 775-450-3723 (Andrew's direct number) if you need it sooner.

When checking out online, please select the PICKUP option during shipping options. Please bring a printed or digital copy of the confirmation of your order and a valid form of identification, a driver’s license will do.

 

returns

We hope you totally love your purchase, but understand that some things just don't work out as planned. If for any reason you are not completely satisfied with an item, you may return it to us for store credit, less any shipping charges. Returns must be delivered to us within 15 days of when the item(s) was received. Please note that all items discounted by 20% or more are final sale. Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1 week from when we receive your return for it to be processed.

 

Please contact Andrew at 775-450-3723 and he will get you the correct shipping address to return item, unless it was a PICK UP order, just bring it on back to the store it was picked up from.

Thank you.